Full Tilt Poker Questions Answered

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Full Tilt PokerThis is a compilation of information from Full Tilt Poker on the recent withdrawal from the United States market.

As a US resident, can I play at Full Tilt Poker?

Full Tilt Poker is unable to accept ‘Real Money’ play from customers residing in the United States.

If I move outside the United States, can I play at Full Tilt Poker?

Yes. But your existing account and balance will not yet be available on logging in.

You will be required to provide sufficient proof of relocation, including your photo identification and proof of residency at your new address. You can then use non-US funds to play from outside the US. And, after return of your US funds, you will be able to use those funds as well from outside the US.

I am a US resident but am travelling overseas. Can I play at Full Tilt Poker while outside the US?

No. US residents are not permitted to play for real money at Full Tilt Poker.

Can I play at Full Tilt Poker through a VPN or similar workaround?

No. Players caught doing so are subject to having their account closed and funds forfeited.

Can I still play for play money?

Yes. You can still play at play money tables at Full Tilt Poker.com. However, you cannot enter any Freerolls.

Any new US players who wish to play for play money can open an account at Full Tilt Poker.net.


My Account Balance

When will I be able to withdraw my account balance?

Full Tilt Poker is diligently working on facilitating the withdrawal of funds for US Poker Players. This is our top priority and we’ll have a further update in the week commencing Monday, May 2nd.

Can I transfer my funds to another player outside of the US and have them withdraw it for me?

No, player transfers by US players are no longer permitted.

What will happen to my withdrawals that have already been requested?

We are diligently working to determine the status of any unprocessed withdrawals. Once confirmed we will return the funds to your Full Tilt account balance and contact you.


Tickets, Bonuses and Promotions

What will happen to my Ring Game Tickets, Tournament Tickets and T$?

All Ring Game Ticket balances will be converted to real money before your withdrawal. This includes any Ring Game Tickets that have expired since Friday, April 15th.

Any tickets purchased after Friday, April 15th, will be refunded in the currency they were purchased in.

All remaining unused tournament tickets and T$ will be converted to cash and added to your real-money balance.

What about my unclaimed bonuses?

Any purchased bonuses will have the unclaimed portion of the bonus refunded in the currency in which they were purchased.

How will my Black Card and Iron Man statuses be affected?

Your Black Card status (including your 500-day rolling average) and your Iron Man ‘continuing months’ will be maintained as of Friday, April 15th, should you be able to return to Full Tilt Poker in the future.

No player will be penalised for either of these promotions as a result of recent events.

What will happen to my Full Tilt Points, Iron Man Medals and Academy Points?

These are currently under review and details will be posted here when confirmed.

When will I receive my Take 2 promotion money?

You will be paid out on a pro-rated basis based on the number of days you played for the Take 2 promotion. The bonus money will be credited to your account shortly and will be available by the time you are able to withdraw.


Store Items

What happens to any items I ordered from your store?

If the item has already shipped, then you should expect it to arrive shortly.

If the item has not shipped, then it has been placed on hold. Should we be unable to fulfil your order the FTPs will be refunded to your account.

Please contact customerservice@fulltiltstore.com if you are unsure on the status of your order.

Can I use my Full Tilt Points to make a purchase in the store?

Not at present.


Visitors to the US

I am a non-US resident but am visiting the US. Can I play at Full Tilt Poker while there?

No. Real-money play in the US is not permitted.

PokerStars Questions Answered

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This is a compilation of information from PokerStars on the recent withdrawal from the United States market.

Statement from PokerStars on why USA players can no longer play for real money:

On 15 April 2011, PokerStars ceased providing real-money poker to residents of the United States and related territories. Real money play and deposits by US residents are strictly prohibited.

An agreement has been reached with the US Department of Justice to allow United States PokerStars customers to cashout their funds. PokerStars will work diligently to expedite those withdrawals. All PokerStars player deposits are completely safe.

Players from the United States can continue to play on our site for play money only. New players who wish to create an account will need to do so using our play-money-only software.

Why USA players could not access the web page or support email

The Justice department seized all the .com name including access to the .com support address. As part of a deal with the Department of Justice, USA players can now, again, access any of the .com sites including the support email address.

Can I get my Money?

PokerStars has reached an agreement with DoJ to refund players their money. Because the recent issue removed all of the old processing structure, at this time, the cashout option in the cashier is disabled.  It will be enabled when a new system is put in place. PokerStars says that getting funds to players is their top priority.

Cashouts that were requested before April 15, 2011 will be cancelled and returned to players accounts. Players can view the cashier, but US players cannot transfer to other players. Any tournaments tickets or T$ will be converted to cash, though PokerStars stresses that this will not happen immediately and asks for patience. At this time, PokerStars has yet to work out a fair plan for monetary consideration in exchange for FPPs.

All US Players who were registered in future tournaments have been unregistered and their buyins have been refunded to their accounts.

Trying to get around the restrictions

I am sure many of you are scheming or hoping there is a way to get around the new order of things. PokerStars has answered some of those common thoughts.

Players thinking they can just change their address to a new country need to know that just changing their address does not allow them to play for real money again. PokerStars needs copies of photo identification as well as a recent utility bill showing your new physical address.  If you can prove that you have left the USA, your account balance will be restored to you, including VIP status and your FPP balance.  You cannot play for real money by just taking a trip outside the country. Accounts are blocked until you show proof of new address.

If you cook up some IP rerouting scheme like a VPN, PokerStars says they will revoke your privileges for trying.

Foreigners traveling to the United States will not be allowed to play on PokerStars while in the US.

US players can buy into PokerStars live events using their real money account balances, providing they have the money already in their accounts. They cannot deposit the money and then use it to play the event.  PokerStars live events like European Poker Tour will proceed as planned. Players from the United States who have won packages to these events will still be allowed to play.

US players are welcome to play for play money if they so choose but will need to set up a new .net account.