Intertops GC Game Screws Players.. Support Blows Off Customers!

[datsme53]

I was in the Gold Card game on the Cake Network that was played last night the 29th of August, 2011. It was the 2c Series '11 game. The game had over 500 players in it. When it was time for the add on period, their software started acting up a lot. I could click on the "Add on" button but I wasn't allowed to do my add on of 5k in chips! The button would go off when I clicked it .. then would return later. I tried it several times. A few times the window that gives you the opportunity to click for the add on would be there but it was all white inside and you couldn't do anything with it. The add on period went by and I was not allowed to do my add on of 5k chips.. for which I had a 2c GC Series '11 to do it with. I'm not the only one that had this problem. THere were several others that complained.. some at the forum I was at and some at the chat in the poker rooms. Also, I heard many complaints about not being able to do a rebuy..many complained about that too.

I sent an email to Intertops support and they kept telling me I had to give them the Tournament ID in order for them to know what game it was.. .. even though I told them it was the 2c Series '11 Gold Card game on August 29, 2011 that started at 5PM Central US time! They sent me 3 emails saying this. It's not Rocket Science... how many 2c Series '11 Gold Card games do they have started at 5PM Central US time? LOL! They tried to blow me off with that nonsense.. I didn't stop there. I kept after them and finally got this message from them!
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Dear Willis,

We have checked the tournament in question and the add-on feature appeared to be working correctly. What you described below was either caused by a disconnection or graphics issue on your end.

Thank you for your kind understanding.

Sincerely

Latoya
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That is the biggest crock I ever heard! I have a great internet connection, which, according even to THEIR software, had a 100% connection the whole game! My internet connection was never slow or down, and I have cable .. very fast. My PC is a HP with an AMD Quad Core proccessor.. extremely fast and reliable.. with 8 GB Ram! They can't tell me it was at MY end! They had too many players in the game.. and THEIR software and servers couldn't handle the extra load! There was over 1000 rebuys done... and there was only 91 add ons. THere were about 200 left in the game when it got to the add on period.. and I know many were not allowed to add on because of their inferior product! This was UNFAIR to many players. I wasn't allowed to add on the 5k chips.. I doubled up shortly after the add on period and was unfairly shorted the 5k in chips that would have allowed me a much bigger stack at that point for sure. I ended up with a small cash that should have been much better. I know there were many who had problems at that game.

THere were many others playing on the Cake network at the same time that GC game was being played. They had many problems at the same time this was all going down. Too many players were trying to rebuy and add on at the same time.. and their product is so inferior, it could not handle the extra traffic... plain and simple! I encourage you all that experienced problems on the Cake network at that same time to email their support.. for which ever site you were on at the time, and let them know that we .. as players . .will NOT stand to be blown off and cheated in this manner. Cake Network... do the right thing! Admit that it was at YOUR end and the problem could happen again. Many players have off and on complained about Cake Network software. It is about time the Cake Network treated their customers right and did something about it! I also encourage your comments and encourage you all to send links to Cake Network rooms to this post and it's replies. If we continue to not let our dissatisfaction with the Cake Networks software and servers known to them and keep on them about it.. we.. as players will continue to be CAKED!

[BurtWH]

Good post and I'm glad you shared your concerns with others, so they can see it wasn't just them.

[woohoo sue]

"what you talkin about Willis?" lol had to lol.....i crack me up!

I had an issue with rebuy button at Luvin a while back but when they reviewed it they said they could see i had clicked the button at exactly the same time that time was up is why i was denied my rebuy.....they compensated me even though i was at fault.....very cool Luvin....so please when there, be swift to rebuy ......no dilly dallying around.......

Cake and intertops bug me ....i make the money game every once in awhile but just can't seem to cash in it or can't make the game .....would it kill them to have freerolls that paid out(even a little bit) instead of those seat games to top seven....having your skills and luck come together in that one game a week is asking alot......I feel like I'm having my Cake and getting eatin too

[WOODS]

you mean there are still players playing at Cake..........seems to me they would be kiss n players arses that still play there.

I see so many of there MTTs with the word CANCELED next to it.


good post dats, and by the way congrats on rock n that whole gold card set of games

[Poker Orifice]

I've had trouble on the CakeNetwork in the past, & zero compensation was given to me & for sure the problem was on their end.
It was actually the last time I played on DoylesRoom (while it was still on Cake network). I was playing a $50 Turbo MTT, & as we were closing in on the bubble, the software would fk up & even when I mashed my bet button it would just time me down & muck, then say I was sitting out. It was happening to over 1/3 of the players on my table, all of them freaking out about it in the chat.
Going from sitting with a decent stack (w FE) to a desperate shortstack, just a couple off the bubble was pretty disturbing (bubbling on top of that didn't help much either).
Wrote in to support & was supplied with a similiar response to the one you received. I wrote back, asking for my request be sent to someone who could do something about it. Nothing was done so I never bothered to play on there ever again.
Is it any wonder they weren't competing with the big3? Not really.

[zedmaster84]

I forwarded the thread to my contact at Intertops ...