I won a 3 handed game on Cake Poker, only to lose $.50!!!

[BIGidiot]

I played tournament #10489987 on Cake Poker last night. There was 3 players in this tourament. With a buy in of $5.50. There were 3 rebuys one from me and 2 from another player. There was also 2 add ons in this game. After I played for about 2 hours to win, I recieved $10 for winning. I've sent 5 emails or so to Cake Poker explaining the prize pool is wrong. They have responded by sending me repeated emails explaining there was only $20 in the prize pool.

I will enclude the emails I've sent and recieved from Cake Poker. After being so frustrated, I think I may be done with Cake Poker. Make sure you check the prize pool when playing on Cake Poker, or you may be the next one to get screwed!!!

[BIGidiot]

From: CakePoker Support <support@cakepoker.eu>
To: robblaneycantbestopped@yahoo.com
Sent: Thursday, December 22, 2011 1:26 AM
Subject: Re: Tournament [Ticket#: 685842]



Thank you for your email. Please be advised that the payouts for this tournament were correct as per the prize pool.
Please let us know if we can be of further assistance.
Kind Regards,
Randy
CakePoker Support

[BIGidiot]

________________________________
From: Robert Blaney <robblaneycantbestopped@yahoo.com> (Reply to: robblaneycantbestopped@yahoo.com)
Received: Thu, 22 Dec 2011 06:29:13 GMT
To: CakePoker Support <support@cakepoker.eu>
Subject: Re: Tournament [Ticket#: 685842]
Attachments: <Rewards>

The prize pool was wrong. I bought a rebuy. Between the other two guys, they took 2 rebuys and 2 add ons. I won. And lost 50cents. Please recheck this. I'm not gonna be very happy if you don't fix this!

[BIGidiot]

From: CakePoker Support <support@cakepoker.eu>
To: robblaneycantbestopped@yahoo.com
Sent: Thursday, December 22, 2011 1:39 AM
Subject: Re: Tournament [Ticket#: 685842]



Hello Asonda
Thank you for your email. In this tournament the first place prize was 50% of the total prizepool which was $10.
Please let us know if we can be of further assistance.
Kind Regards,
Randy
CakePoker Support

[BIGidiot]

From: Robert Blaney <robblaneycantbestopped@yahoo.com> (Reply to: robblaneycantbestopped@yahoo.com)
Received: Thu, 22 Dec 2011 06:45:16 GMT
To: CakePoker Support <support@cakepoker.eu>
Subject: Re: Tournament [Ticket#: 685842]
Attachments: <Rewards>

Well, I guess you guys are gonna lose a player over $10. It's ridiculous that I tell you what happened and you totally ignore me and tell me the prize pool had $20 in it. NO SHIT, but the prize pool is wrong. I guess I'll be cashing out and moving over to the Merge network! Thanks for nothing!! When I wake up in the morning, and this issue isn't resolved. I'm leaving Cake Poker!


Asonda Mooney
P.S. I have never in my entire life had a problem with Cake Poker. I'm very, very disappointed in the fact that you guys won't even look into this farther than seeing what the prize pool is showing. Can't you check how many rebuys and add ons were in this thing?

[BIGidiot]

Message body




Hello Asonda

Thank you for your email. As has been stated the prize pool is correct, the prizes paid were also correct, we have checked this tournament.

Please let us know if we can be of further assistance.

Kind Regards,

Randy

CakePoker Support

[BIGidiot]

From: CakePoker Support <support@cakepoker.eu>
To: robblaneycantbestopped@yahoo.com
Sent: Thursday, December 22, 2011 2:04 AM
Subject: Re: [Cashier] Player Transfer Request [Ticket#: 685859]



Hello,
This is an email in relation to your recent transfer request. The transfer function is intended to provide players with the ability to assist friends / family members with the funding of their Poker accounts. Accordingly, our Cashier has requested an explanation of the reason behind your most recent transfer request:
Transfer Request:
From: Asonda Mooney (robblaneycantbestopped@yahoo.com)
To: Robert Blaney (robblaney@yahoo.com)
Amount: $510.75 Date: 12/22/2011 6:58:23 AM

The inter-account transfer function on your account has been suspended pending your response and please note that if the recipient of your funds requests a withdrawal of these funds it will be rejected and they may be asked to return the funds.Please let us know if we can be of further assistance.
Kind Regards
Liam
CakePoker Support

[BIGidiot]

From: Robert Blaney <robblaneycantbestopped@yahoo.com> (Reply to: robblaneycantbestopped@yahoo.com)
Received: Thu, 22 Dec 2011 15:07:03 GMT
To: CakePoker Support <support@cakepoker.eu>
Subject: Re: [Cashier] Player Transfer Request [Ticket#: 685859]
Attachments: <Rewards>

After playing tournament #10489987 last night, I have desided to quit playing on Cake Poker. I paid $5 + 50cent rake to play. Once the game started I also took a rebuy. So I had a total of $10.50 in the game. After playing for about 2 hours and winning the tournament I recieved $10 for winning the tournament. So basicly I lost 50 cents to play this tournament. The prize pool only showed $20 in it. I had $10.50 in it. Another player had a buy in and an add on, so they had $10.50 in it as well. The final player had a buy in, 2 rebuys, and an add on, so he had a total of $20.50 in it. Simple math tells you that the prize pool has to have more than $20 in it! But after countless emails explaining this, you have wrote me back time and time again explaining there was only $20 in the prize pool.

Now that I've said this, I find it rather pointless to continue to play on a site that when you get first place in a tournament you still manage to lose money. I had been playing on my ex-girlfriends account, which is the reason for the transfer. If you won't allow this transfer I'll just have to have her cash the check when I withdraw. I will also let you know that I have a lot of people that I know online, being the fact I use to play cards online as my sole sourse of income. I'm going to make some nice posts about how you guys stole $20 from 3 players that play on your site. Your flipping tournament could only muster 3 players. So instead of trying to do a better job of running your games, you steal from us. Enjoy the money! I hope it brings you true happiness!

[BIGidiot]

Message body




Hello,

Thank you for your email. I have forwarded your email to our Security department who will be in contact. However I would ask you to bear in mind that due to the nature of the inquiries they deal with our Security department’s response may not be as quick as our front line support. Thanks in advance for your patience.

Please let us know if we can be of further assistance

Regards
John
CakePoker Support.

[BurtWH]

Something does not appear to be right, but I'll be shocked if they admit an error on their part. Good luck on getting your funds off that site. Please post something when this situation is resolved.